Your Questions, Answered
-
I've updated my service menu to make booking simpler, more transparent, and better tailored to each guest. Services are now organized by the time, products, and expertise each appointment requires, so you can clearly see what's included before you book.
As part of this update, some service pricing has changed to more accurately reflect the time, product usage, and level of customization each appointment requires. My goal is to create a straightforward booking experience while continuing to provide exceptional service and prioritize healthy hair.
-
Healthy hair is the foundation of every service at Canvas by Cydney. Rather than making treatments optional, they're included where appropriate to help maintain the strength, moisture, and integrity of your hair. This allows me to deliver beautiful results while supporting the long-term health of your hair.
-
A trim is a haircut. The amount of hair being removed doesn't change the skill, precision, or time required to shape your hair correctly. Whether I'm removing ½ inch or 6 inches, I'm still using the same techniques to create balance, maintain your style, and protect the integrity of your haircut. Anytime the scissors come out to reshape or maintain your style, it's considered a haircut.
-
To keep booking simple, many services already include a haircut when appropriate. If your hair doesn't need cutting during your appointment, I'll simply focus on the rest of your service. This approach keeps the booking process straightforward while allowing me to customize your appointment based on your hair's needs.
-
No. Unless your service description states otherwise, please arrive with your hair detangled and free of heavy product buildup. For all relaxer and texturizer services, do not shampoo your hair within 5 days of your appointment.
-
Each service description explains exactly what's included. If you're interested in extensions and aren't sure which method is right for you, please book an Extension Consultation before scheduling your install.
-
No. Extension hair is not included unless otherwise stated. Recommendations will be provided during your Extension Consultation or upon request before your appointment.
-
Yes. Color services are offered as add-ons so you only pay for what you need. If you'd like color with your appointment, be sure to select the appropriate color add-on when booking.
-
Appointments may be rescheduled once with at least 7 days' notice. Cancellations made within 3 days of the appointment will result in a fee equal to 50% of the scheduled service. No-call, no-shows will be charged 100% of the scheduled service and may be restricted from future booking until the balance is paid.
-
A 15-minute grace period is provided. Arrivals more than 15 minutes late will incur a $15 late fee and may need to be rescheduled depending on the remaining schedule.
-
Yes. A $35 non-refundable deposit is required to reserve all appointments. The deposit will be applied toward your total service.
-
To provide every guest with a relaxing experience, additional guests and children are not permitted unless they are being serviced or prior arrangements have been made.
-
Not at this time.
-
Yes. After-hours appointments are available on Fridays only from 5pm-9pm and require the appropriate After-Hours Appointment Add-On.
-
Cash and all major credit/debit cards are accepted.
Healthy Hair Comes First 🤍
At Canvas by Cydney, healthy hair is the foundation of every service. If I believe a requested service may compromise the health or integrity of your hair, we'll discuss an alternative plan to help you safely achieve your goals.